Warranty conditions

The products of Czech Electric Motorcyles (hereinafter CZEM) were manufactured and tested according to the highest quality standards of the company. Our warranty covers defects in the materials used, defects caused by their processing and defects caused by the assembly of the motorcycle. CZEM provides warranties for defects in material or workmanship for a period of 24 months after the first purchase (12 months when purchased by a company). In general, however, we always guarantee warranties for proper installation, use, service and maintenance. If CZEM is unable to provide a refund and the repair is not practical, feasible or cannot be performed in a timely manner, CZEM may choose as a way of guarantee a refund of the purchase price in exchange for a return of the product.

The warranty applies only to the original purchaser and is non-transferable. This warranty does not apply to rentals or motorcycles for commercial or racing use. Our warranty can only be obtained by customers who purchase CZEM products only from authorized dealers, directly from the manufacturer or through the CZEM website. This warranty does not cover any damage or defects caused by non-compliance with the instructions contained in the user manual, changes or modifications to the original design. Furthermore, we do not guarantee defects caused by force majeure, accident, misuse, neglect, incorrect installation, operator error, damage by water or other elements or improper storage. CZEM expressly disclaims any warranty coverage for any damage resulting from racing or extreme use. Consequential damages resulting from such use are not included. CZEM does not cover costs related to the transport of the claimed parts or entire motorcycles. This warranty is expressly limited to the replacement of defective parts with parts of equal or greater value, at CZEM's sole discretion.

Assessment of repair, replacement or refund of the purchase price as set out in this warranty is always subject to assessment by the manufacturer or authorized dealer. CZEM does not entitle anyone to create any other obligation or liability in connection with this warranty. CZEM is not liable to the buyer or any other person for any other damages that arise as a result of the use of motorcycles by the user, including, but not limited to, damage to injuries, property damage or economic losses. 

Some components used on our motorcycles are subject to natural wear and tear or long-term or poor storage. The degree of wear therefore depends on the care, maintenance and use of the motorcycle.
The parts listed below require regular maintenance and replacement and are not covered by the warranty as wear parts. Some components are then further specified. 
  • Battery
  • Chains and sprockets
  • Brake pads and discs, brake fluid (DOT), brake hoses, brake body and its components
  • Seals
  • Grips
  • Cables / connectors
  • Lighting lamps
  • Seat cover
  • Lubricants and binders
  • Shock absorbers and dust covers

GUARANTEES FOR SELECTED COMPONENTS

BATTERY AND CONTROLLER

At the end of the 24-month warranty period, the lithium battery of our motorcycles has a guaranteed capacity of 70% of its original usable battery capacity. However, if the battery fails completely within the first 24 months from the original date of purchase of the motorcycle, it will be replaced or repaired free of charge. Lithium batteries require care and specified maintenance to maximize their life. Improper battery charging, as stated in the manual (for example, when charging at high or low temperatures), will shorten the battery life below the guaranteed 70% of the original usable capacity during the 24 warranty months. Improper or rough use of the battery will void the warranty.

The battery must not be exposed to temperatures below 5 ° C (does not apply to low temperature driving when the battery heats up naturally).

The battery warranty is void in the following cases:

  • the damage is caused by overvoltage
  • damage due to using the wrong charger
  • the damage is caused by improper maintenance or by rough or mechanical use
  • damage by misuse of the battery for purposes other than powering the motorcycle
  • the damage is caused by normal wear and tear
  • the damage is caused by ingress of water
  • charging is not performed in accordance with the manual
  • if the battery is not charged every month
  • if the battery is discharged below the maximum safe charge level (value) 
In the event that the battery needs to be removed for assessment by CZEM, it is the customer's responsibility to have the battery safely removed only by an authorized dealer. CZEM will reimburse the costs incurred in connection with sending the battery for assessment. CZEM reserves the right to repair or replace the battery at its sole discretion. All lithium batteries must be transported as Class 9 (HAZMAT) dangerous goods and must be shipped in accordance with all local and international laws. Lithium batteries mounted on our motorcycles can NEVER be transported on board a passenger plane.

FRAME

The frame of our motorcycles is covered by a warranty for defects of material or workmanship for a period of 24 months from the date of purchase by the original owner. In the event that the frame is found to be defective during the warranty period, CZEM will pay compensation for the repair or replacement of the frame. The cost of repairing / replacing the original paint is never covered by the warranty.

ENGINE

The functionality of the engine is covered by a warranty of 24 months from the original date of purchase. In the event of a complaint requiring the return of the engine to CZEM for assessment, the customer is responsible for its disassembly and sending to CZEM. CZEM does not cover the costs associated with transport.

The engine warranty is void in the following cases:

  • the damage is caused by overvoltage
  • the damage is caused by overheating and burning of the stator or rotor winding
  • the damage is caused by improper maintenance or by rough use or mechanical damage
  • misuse of the engine for purposes other than the propulsion of
  • the motorcycle
  • the damage is caused by normal wear and tear
  • the damage is caused by ingress of water
  • the engine was not operated in accordance with the manual 

BRAKES

Warranties for brake components are provided for a period of 24 months from the original date of purchase. Normal wear of the brake pads and other brake pads is not covered by the warranty. Warranty claims for components are enforced in accordance with the component manufacturer's instructions.

CHASSIS COMPONENTS

Guarantees for chassis components are provided for a period of 24 months from the original date of purchase. Normal wear and tear of chassis components is not covered by the warranty. Warranty claims for components are enforced in accordance with the component manufacturer's instructions.

TRANSMISSION COMPONENTS

The drive train includes sprockets, chain and wheels. Warranties for transfer components are provided for a period of 24 months from the original date of purchase. Normal wear and tear of transmission components is not covered by the warranty. Warranty claims for components are enforced in accordance with the component manufacturer's instructions.

CLAIMS

CLAIMS FORM

     

     

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